About 10 years ago I wrote a post “There’s an App for that.” Back then it seemed that no matter what I wondered about or pondered, there was an app for it. Or the promise of one coming. Whether I…
Category: Digital Dilemma
Making the Most of the Hybrid Workplace
There have been new developments since my previous post on the hybrid workplace in December 2021. Back then, we had only started our two-day a week pilot. Little did I know that right after that post went live, another lockdown…
Accidental Ammunition for the Infowars
I’ve been checking in on the trials against Alex Jones for a while. I still recall where I was when I first heard about Sandy Hook. Horrified and shocked by the shooting, I almost had to leave work early that…
The Customer Experience Saga Continues
Almost a week after I submitted the photos for my accident claim, the auto body shop finally received them. By good old fashioned email! I was stunned. After that streamlined, efficient app experience, I really had high expectations. Though we…
A (somewhat) Promising Customer Service Experience
Last week I had a minor fender bender. Importantly, nobody was hurt. As the other car owner wisely said, it’s just metal and we can fix that. I haven’t been in any kind of a car accident since the 1990’s.…