Almost a week after I submitted the photos for my accident claim, the auto body shop finally received them. By good old fashioned email! I was stunned. After that streamlined, efficient app experience, I really had high expectations. Though we…
Category: Digital Dilemma
A (somewhat) Promising Customer Service Experience
Last week I had a minor fender bender. Importantly, nobody was hurt. As the other car owner wisely said, it’s just metal and we can fix that. I haven’t been in any kind of a car accident since the 1990’s.…
Imagining a World without Email
This summer we acquired a summer student to help us devise modern solutions for our service inbox. Each day, the service inbox for our department receives dozens of emails on a variety of issues. Some requests are easily resolved, while…
Digital Dragnet Dangers
Overturning Roe v. Wade has a greater impact than I even first realized. Since the decision became official about a week ago, I’ve been seeing a lot of articles discussing the digital side of things. For example, the kinds of…
The Practice of Recording Meetings: Is it necessary?
I had never really thought too much about recording meetings before the pandemic started. This was likely because meetings happened in person. Perhaps it was too awkward to record live and in person. Or maybe the equipment wasn’t available. Now,…