I recently experienced an epic customer service failure caused by poor information management (IM). When I tell people I work in IM (or the fancier sounding information governance), I often get quizzical looks. Or a long “hmmm” followed by, and…
Category: Digital Dilemma
More Online Form Failures
I’ve blogged about forms before. In one post I ranted about the inefficiencies of poorly made online forms. But the second one offered a more optimistic future of easy, available online forms. The pandemic accelerated this change. It’s a good…
Navigating the Post-Pandemic Workplace
I recently returned to work after an 18-month leave. When I started my leave in 2019, everything was business as usual. This included many of the typical onsite office experiences such as collaborating on documents through email. Patchy online meetings…
More Pandemic Tech Failures: Renewing my Driver’s License
Recently I renewed my driver’s license and provincial health card through an online system. Being able to complete this task online and according to my schedule was a relief. It seemed odd that I could renew photo IDs online without…
Facebook’s Oversight Board: The Decision
A few weeks ago I posted about Facebook’s Oversight Board. In particular, I wrote about the pending case regarding Facebook’s decision to ban former-President Trump from their platform. The ban followed the riot on January 6, 2021. (Read more here.)…