Category: True Confessions

Discovering Audiobooks

As if it wasn’t enough to continual debate between ebooks and paper books, I now have audiobooks to add as a third contender. I discovered them a little bit accidentally. Last fall I joined a book club. One of the…

Too much customization?

Last weekend I ordered pizza from Uber Eats. Admittedly, I don’t often order take out (or delivery). If I do get one of these things, I’m more likely to order directly in the restaurant and wait for the order. I’m…

Quality Customer Service

I’ve blogged several times about poor, frustrating customer service experiences. They often result in a lot of wasted time. Usually the resolution feels unsatisfactory or anti-climatic. This is likely because it takes so much effort to get to the outcome.…